Implementation of AI in organisations Swiss Digital Leadership Forum November 6th, 2024 What do we discuss in the next 30 minutes? 1 ➔ Turning experiments into strategies ➔ Finding relevant training data ➔ Ensuring AI literacy and defining new roles for employees CPLTS – AI Transformation Studio Where is your company at the moment? 2 operational A C CPLTS – AI Transformation Studio st ra te gi c B D Current situation in most companies 3 CPLTS – AI Transformation Studio Source: https://blog.zhaw.ch/languagematters/2024/05/24/generative-ki-von-der-experimentierphase-zur-etablierten-anwendung Focus on experimentation with low-risk use cases Case study ➔ Chatbot for FAQs in customer care ➔ Experimentation with Custom GPT on ChatGPT ➔ Implementation with Microsoft Copilot Studio 4 CPLTS – AI Transformation Studio What does GPT actually stand for? A Generative Programming Tool B Generative Pre-Trained Transformer C General Prompting Technology 5 CPLTS – AI Transformation Studio Development of key capabilities in LLMs Level of the Turing test 6 CPLTS – AI Transformation Studio Case study 7 CPLTS – AI Transformation Studio ➔ Hand-written notes from chefs generate supply orders ➔ Experimentation with image uploads on ChatGPT ➔ Implementation with OCR from Google AI Whom would you trust most? A Human employee B Autonomous AI agent C Human supported by agent 8 CPLTS – AI Transformation Studio New types of relationships at work CPLTS – AI Transformation Studio9 Training data becomes more personal Universal and accessible for every user Internal and related to company or organisation Individual and related to person 10 CPLTS – AI Transformation Studio Apple Intelligence Case study 11 ➔ Chatbot supports Board Members for strategic decisions ➔ Experimentation with Chatbase ➔ Implementation with ChatGPT Enterprise CPLTS – AI Transformation Studio christoph.hess@cplts.ai +41 78 879 18 82 12 www.cplts.ai CPLTS GmbH, c/o Impact Hub Zürich, Sihlquai 131, 8005 Zürich